Announcements and Miscellaneous

Announcement, 9 January 2018: Hoax email in circulation with subject "Disconnection Notice”

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‎03-04-2019 06:08 PM

We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title:


“Disconnection Notice”





How to identify whether you have received a legitimate or hoax email


All legitimate AGL disconnection notices will:


  • Come from the sender address Any deviation on this address may be a hoax email; and
  • Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.


What to do if you believe you have received a hoax email


If you have received a hoax email, please delete it. Do not click on any links or content from the email.

If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away and run a comprehensive Anti-Virus Scan.

If you are unsure or have any queries about the email, please contact the AGL Help Desk, on 131 AGL (131 245), Option 3.

AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information.

For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.

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