Announcements and Miscellaneous

Announcement, 20 September 2018: Hoax phone calls

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‎02-10-2019 04:03 PM

We are aware of hoax phone calls being made to customers claiming to be from AGL. These calls are advising customers that they must make a payment on their account or risk being disconnected within 30 minutes.


AGL takes the security of your information very seriously. Whilst AGL does contact customers to seek payment on overdue accounts, we will never threaten disconnection within an unreasonable timeframe if a payment cannot be made.


If you are unsure if a phone call was legitimately from AGL, please: 


  • download the AGL App or go to My Account to check on your account balance, or
  • contact us to discuss any outbound contact we might have had with you and any outstanding payments on your account.  
    If you have provided your details over the phone and believe you may have been a victim of fraud, please contact your financial institution immediately. Scamwatch has more information about what to do if you think your personal details have landed in the wrong hands.

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