Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

unkown bill debited

Switched-on

AGL has debited my credit card without emailing or posting a bill. I cannot get a person on the line. It keeps cycling back to automated payment. There is no number provided on the website  to call a person. This is unbelievably poor service - sufficient to encourage me to change energy providers as I have spent so long on this already. If I ran my company this way I would be bankrupt.

1 REPLY 1

Re: unkown bill debited

AGL Moderator

Hi grahamfr,

 

Thank you for joining the AGL Community!

 

It's troubling to hear that you've found it so difficult to get in touch with our customer service team to address this, and I'd like to apologise for the huge inconvenience that this has no doubt caused. You're always welcome to get in touch with our web chat team here who'll be more than happy to help you with your enquiry!

 

Kind regards,

 

Jayden

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