Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

uncorrect usage

Mia
Semiconductor

Hi, I think there's something wrong with my bill. App shows that my electricity usage was 609kWh from November 23 to December 22, but I've left and turned off all the power in my house since November 12. How could that happened?

3 REPLIES 3

Re: uncorrect usage

AGL Moderator

Hi Mia,

 

Welcome to the AGL Community!

 

Can I ask if you've double checked whether the meter reading used to generate your bill is 'actual' or 'estimated'? If it is estimated, I encourage you to log into your AGL My Account here to enter your own meter reading which'll automatically correct your bill for any overcharges. 

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

actual or estimate

Mia
Semiconductor

Hi, how can I know my bill is actual or estimated 

Highlighted

Re: actual or estimate

AGL Moderator

Hi Mia,

 

This information can be found on the second page of your bill amongst the information listed underneath 'Your electricity/gas supply details'.

 

Kind regards

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.