Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Highlighted

trying to login to my account

Switched-on

Trying to login to my account, but the synch up is not finishing for hours and laoding is never complete. I cannot update my details online for last 1 week due to this. Can you please look into this ASAP?

3 REPLIES 3
Highlighted

Re: trying to login to my account

AGL Moderator

Hey ksvkrishnareddy,

 

Thank you for getting in touch!

 

If you're still experiencing these issues, please send me a private message including your AGL account details and any relevant screenshots and I'll take a closer look at things.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
Highlighted

Re: trying to login to my account

Switched-on

I have this problem as well.  It's stuck forever on this screen (screenshot attached)

Screen shot 2018-02-17 at 1.32.30 PM.png

Highlighted

Re: trying to login to my account

AGL Moderator

Hey Kim17,

 

Thanks for your post!

 

If you're still experiencing this issue, we reccomend thta you start by clearing your cache. You can find instructions that'll help you do this here.

 

If this doesn't help you out, please get in touch with us via email using the instructions above!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.