Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Highlighted

no billing notification

Semiconductor

Hi,

 

Recently received a text message saying that I have an overdue bill.. I never received a bill in the mail or to my email.. This is frustrating because now I can't benefit from paying early as I have for all my previous AGL bills. Why has this happened?

3 REPLIES 3
Highlighted

Re: no billing notification

AGL Employee

Hi @ed4277, firstly apologies in the delay in getting back you & your poor customer experience. Could you please PM your account and contact details. We'll look into this for you asap.

Highlighted

Re: no billing notification

Semiconductor

@Tia_E I PM'd you with my account and contact details 14 days ago.. Since then I received mail from AGL saying that they will automatically swtich me to another rate... Don't know why I can receive other collateral from AGL but no Bills on email or in the mail- costing me more money..

Highlighted

Re: no billing notification

AGL Employee

Hi @ed4277  I'm so sorry I missed your  message. When will be a good time for me to contact you ?