Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Highlighted

new charges as of 1 July 2015

Conductor

I ercently discovered online when I check my current plan there are two new charges - CL33 Supply Charge & Solar Metering Charge - I did not receive any notification - did anyone else?? These charges commenced on 1 July 2015.

2 REPLIES 2
Highlighted

Re: new charges as of 1 July 2015

Alumni

Hey @Brian

 

Really sorry you haven't received any communications from us about these changes. We'll look into this and find out why you didn't receive any correspondance from us - leave your account details via our Support Form

 

It's difficult to give you the right info without taking a look into your account, but if you're in QLD, this Knowledge Base article will be useful. 

 

Let us know if you need anything else. 

 

Cheers, 

Lauren 

__________________________________________

If I've helped at all, a Kudos would be appreciated 🙂
Highlighted

Re: new charges as of 1 July 2015

Conductor

Hi, thanks for your reply, I have contacted AGL more times than I wish to remember on this issue - each time I am advised an email will be sent to me explaining how these two NEW charges are not new charges - still waiting for that response - not paying these charges until AGL proves otherwise..