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Search for answers relating to your AGL account or your AGL online services.

Re: is there anyway to contact agl today 8th March 2020 via email at least

Conductor

Davi,David,David....

 

i dont know what webpage you are looking at....   but

 

https://www.agl.com.au/aeo/home/login

 

DOES NOT have those links available to me

I tried 131245 a couple of times this morning with the same FAX NOISE [even tried just now  1502... same]

...anyway i had to use another phone number  [for big players]   ..which got me through in 6 mins ..timed it 

..my problem has been solved

           ....with so much unemployment   ...a system that worked with more call center staff would restore credibility        ....it would be interesting if any other has had this problem

Thankyou David that you did "talk" to me  and i guess we can close the matter....   phillip

 

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Re: is there anyway to contact agl today 8th March 2020 via email at least

Conductor

David

 

uPDATE,,,   had to ring another 13 number yesterday    ...and got the "fax" noise with that call

 

...obviously egg on my face !!!   sorry!!!       ...although  "chat" link still not seen on webpage  and dont have app on phone

 

........tried to "chat" with ip with nbn phone    ...hopeless    ...copied 3 pages of transcript and will have to give tpg a hard time   ...as you should be able to talk to people via the phone  !!!!

 

phillip

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Re: is there anyway to contact agl today 8th March 2020 via email at least

AGL Community Manager

Hi @rollers 

 

Do you by any chance have a business account with us, or is it a standard residential account? The link I provided earlier should not be ending up at https://www.agl.com.au/aeo/home/login but should be redirecting to log in to your account at myaccount.agl.com.au, where you can Message Us. 

 

At https://www.agl.com.au/contact-us/social/contact-us you should be seeing a link to chat as shown here:

 

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-David

 

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Re: is there anyway to contact agl today 8th March 2020 via email at least

Conductor

...as i think you are trying to be helpful     ...i will say again...  my problem was caused by having a PROBLEM WITH MY NBN LANDLINE PHONE.     Now i have a residential account and in my frustration....  tried the BUSINESS phone number...    then being able to talk to a fellow.

i repeat....   on my pc account webpage [at the time]   ...was unable to see a link for either "chat"  or 'message"

 

ok.....   lets leave it at that...  matter resolved    

 

btw...  i now have a problem with another company  which only provide  "chat"

 

thankyou,   phillip