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Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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is there anyway to contact agl today 8th March 2020 via email at least

Conductor

is there anyway to contact agl today 8th March 2020 via email at least

13 REPLIES 13
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Re: is there anyway to contact agl today 8th March 2020 via email at least

AGL Community Manager

Hi @rollers . Today is the 8th of April. You can get in touch with us via the usual methods although there may be a longer wait time right now.

 

You can also log in to your My Account  and click "message us"

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Re: is there anyway to contact agl today 8th March 2020 via email at least

Conductor

...many other organizations are at least offering a "chat" channel...  at least able to "speak" to someone

... phone contact fails and if i had my answer oneline ... i would not be doing this

...  surely there must be some interface with a agl representative   ...surely???

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Re: is there anyway to contact agl today 8th March 2020 via email at least

Conductor

David_AGL...   need more info on "Message Us"

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Re: is there anyway to contact agl today 8th March 2020 via email at least

Conductor

We're experiencing longer call wait times. If you'd rather not w ait on hold, you can  message us from your My Account overview page, between 8am - 8pm AEDT

 

131245......   fax noise

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Re: is there anyway to contact agl today 8th March 2020 via email at least

AGL Community Manager

What would you like to know about the "Message us" function, @rollers ?

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Re: is there anyway to contact agl today 8th March 2020 via email at least

Conductor

OK....   I want to CONTACT  someone who can look at my account

......if I have a problem   ...WHO can you CONTACT  !!!

......or we wait till Christmas when the government lets us all out

 

---  LIFE is still going on out here    ...i am not being impatient as i would have thought that agl  has the means to contact me...  i mean you was able to email ME

....not life or death query but    a query still the same    ...phillip

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Re: is there anyway to contact agl today 8th March 2020 via email at least

AGL Community Manager

Hi @rollers . All three of the methods I mentioned in my first reply are available for you to contact us on.

 

  • Phone (there will be longer wait times)
  • Live chat
  • "Message us" feature on My Account page
If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
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Re: is there anyway to contact agl today 8th March 2020 via email at least

Conductor

ok...   tomorrow i will ring  131245 on mutiple times to test your suggestion

....i can NOT see any live chat link...  anywhere on my pages

..... and ditto for "message us"     ... i would even be happy to correspond by email  [which you have]

          I am Not a social media person          ....have we been pushed back to the stone age!!

 

...phillip

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Re: is there anyway to contact agl today 8th March 2020 via email at least

AGL Community Manager

If you still have trouble getting through on the phone, the links to where you'll find the live chat and messaging options are both in my first response to this question.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.