Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

incorrect billing for 2nd time consecutively

Switched-on

I am getting annoyed again because AGL is still not rectify their mistake.

 

2 days ago, AGL sent me a text telling my gas bill is overdue by 11 Feb 2019

When I checked the bill through my account in AGL.com, it still mentioning the incorrect reading, wrong overdue days and of course wrong amount to be paid.

 

Last billing cycle that I have was in Nov-2018 with incorrect meter reading. I have contacted AGL several times until the issue resolved.

 

But now.. it happened again. Even worst, the online billing is telling me that I have overdue for 367 days which is not true, as I already paid up to Nov 2018.

 

Below is the snapshot of billing that I see in my AGL.com account as of today

whatsapp.JPG

 

 

 

 

 

 

 

Below is the "rectified" bill in Nov 2018.

 whatsapp.JPG

 

 

Is anyone in this forum come from AGL ?

I think this is a flaw in their billing system.

 

 

 

 

 

 

1 REPLY 1

Re: incorrect billing for 2nd time consecutively

AGL Moderator

Hi daniel18,

 

I'm sorry to hear our billing system has been causing you these headaches!


We're more than happy to lend a hand with this issue, but we're unable to do this through the Community I'm sorry to say. For further assistance, I can encourage you to get in touch with our web chat team here.

 

Kind regards,

 

Jayden

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