Hey Lillie,
Welcome to the AGL Community!
Any percentage discounts that you're entitled to will be taken off your usage charges only, and not the total of the bill. You can find your usage charges on the second page on any given bill, listed next to 'Peak' charges. Depending on your meter configuration, you may also see other usage charges listed such as 'Controlled Load', 'Off Peak', or 'Shoulder'.
Kind regards,
Jayden
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