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Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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how do customers contact AGL and talk with a HUMAN

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I spent over an hour stuffing about on AGL website chasing dead end phone numbers in an effort to talk with a HUMAN but had to give up in frustration after yet another pre-recorded spiel. This is poor service to say the least AGL and I'll check if Energy Australia has better customer service manners.

3 REPLIES 3
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Re: how do customers contact AGL and talk with a HUMAN

AGL Moderator

Hi christasman,

 

Thanks for contacting us and welcome to the AGL Community.

 

I am sorry to hear that you've had this experience.

 

Please use the following link for our contact information: https://www.agl.com.au/contact-us/social/contact-us

 

Thank you,

Jenna

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Re: how do customers contact AGL and talk with a HUMAN

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following that 'Call us' link leads to the same dead end prerecorded 'answers' and the 'chat with us' link doesn't work. Really, giving frustrated customers a patronising run around is not good customer service.

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Re: how do customers contact AGL and talk with a HUMAN

AGL Moderator

Hi Christasman, 

 

I am sorry to hear you are having a hard time getting in touch with our team. 

 

You can see the different methods for contact here

 

Thank you 

Ellen