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Search for answers relating to your AGL account or your AGL online services.

harassing phone calls

Switched-on

i have been receiving 2 to 3 phone calls a day from (03) 8611 5195. i don't know what the phone calls are about but if i receive another call i will transfer the 5 properties i have with AGL to another provider. i'm too busy for this crap. if i have an overdue bill then send me a reminder notice.

3 REPLIES 3

Re: harassing phone calls

AGL Moderator

Hey Mf201621,

 

Thank you for providing this feedback!

 

I'm sorry to hear that these calls have been causing you this frustration! Please send me a private message including your AGL account details and I'll be happy to follow up on these calls for you.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: harassing phone calls

Switched-on

I’m also receiving these auto calls...the ones where if you miss the calls, there is no connection to an operator, so no message left. 
I returned the call yesterday and was told it would have just been a reminder that my Bill payment date was coming up in the next week. I advised that I have a direct debit in place so no call is required. I was told that I’d be taken off the ‘reminder call’ list, however I’ve just seen another missed call. 
There are no issues with my account, so I shouldn’t be receiving any calls. 

Re: harassing phone calls

AGL Moderator

Hi HelenL123, sorry this is occurring, so we can assist please request to speak with the resolutions team in messenger via My Account or the AGL app.