Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

double payment

Switched-on

Hi

I made a payment through my account yesterday because there was an overdue payment.

But today when I checked my bank account, I found another payment gone through as well.

It is exactly same amount that I made yesterday.

I wan't my second payment back into my bank account. 

please return it. thank you

3 REPLIES 3

Re: double payment

AGL Moderator

Hi deok,

 

Welcome to the AGL Community!

 

If you have overpaid your account then you're definitely entitled to a refund. You'll need to get in touch with our customer service team to make this request, so we suggest that you contact us.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: double payment

Switched-on

Can I leave the money as a credit? Can you apply this credit to my Gas bill?

Re: double payment

AGL Moderator

Hi Podart,

 

You sure can!

 

If you don't elect to have excess credits refunded to you, then these will simply accrue on your account and be applied to future bills.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.