Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

direct debit

Switched-on

Hi,

Unfortunately i had forgotten about an insurance payment to be taken out of my account and so therefore there want enough money in account to pay for smoothing payments, what will happen now? 

Thanks Mandy

3 REPLIES 3

Re: direct debit

AGL Moderator

Hey Mandy1510,

 

Welcome to the AGL Community!

 

If this amount is due to be taken soon, then I encourage you to get in touch with our customer service team here who'll be able to push back the due date for you.

 

Kind regards, 

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: direct debit

Switched-on

Sorry think you might of miss read my question. I had already missed the direct debit payment, so I've missed a payment. Do I need to make it up?

Re: direct debit

AGL Moderator

Hi mandy1510,

 

Apologies for the confusion!

 

If you're on a payment plan then yes, you will need to make this up.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.