Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

credit balance refund process

Switched-on

Recently, I closed my agl account, it shows I have 124.58cr. So I called the customer service asking how can I get the refund. The staff told me that I can just provide the bill and my bank account info by email to payments@agl.com.au, and once it has been granted I will receive the refund in 14-16 business days. Is that true? 

2 REPLIES 2

Re: credit balance refund process

AGL Moderator

Hey futurebeardan,

 

Thanks for your post!

 

The most efficient way you can request a credit balance refund is to contact us

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: credit balance refund process

Switched-on
 
Tags (2)