credit balance refund process

[futurebeardan]

Recently, I closed my agl account, it shows I have 124.58cr. So I called the customer service asking how can I get the refund. The staff told me that I can just provide the bill and my bank account info by email to payments@agl.com.au, and once it has been granted I will receive the refund in 14-16 business days. Is that true? 

[jaydeny · Accepted solution]

Hey futurebeardan,

Thanks for your post!

The most efficient way you can request a credit balance refund is to contact us. 

Kind regards,

Jayden