Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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change of ownership/change of account name

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How do i change my electricity out of my name into my partners name as he will be paying it from now on

 

8 REPLIES 8
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Re: change of ownership/change of account name

AGL Moderator

Hey Tjandtd,

 

Thank you for your post!

 

Your partner will need to sign up with AGL online or contact us. Once they've established an account for your address, this will automatically close your account!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: change of ownership/change of account name

Semiconductor

Our Gas account was in my name (Wendy). We transferred our Electricity to AGL. My husband has a pension card so we needed to have both accounts in his name (Phil). The Gas and Electricity are now in my Husband's name. The old Gas bill shows a credit of 1 cent and we are using the same email address so I cannot access our new accounts because my old account keeps wanting me to login.

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Re: change of ownership/change of account name

Semiconductor

I wrote this post after a long phone call where I had trouble getting the person to understand what I was talking about and when the call was finished nothing had been fixed. After posting I got onto online chat and thankfully found someone who looked into the account and understood what was going on. They told me that the account was closed and re-established under the new name but to give it time to update just to make sure (this gave me confidence as it is exactly what I would expect to be told when it comes to online accounts).

Everything is now how it should be and I can now pay my 2 bills.

Thank you, Angelina(?).

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Re: change of ownership/change of account name

Switched-on

Hi, Can I add my flatmates' name on the bill? I need a bill with both of our names on it. 

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Re: change of ownership/change of account name

Semiconductor

Hi Yuto,

Sorry, I wanted something like this too but :- 1 Bill, 1 Name.

That's why I had to change my bill to my (pensioner) husband's name.

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Re: change of ownership/change of account name

AGL Moderator

Hi Yuto,

 

To PhilWendy's point, only one primary name can appear on an AGL bill. However, your flatmate can be added as a contact person (you can do this using your AGL My Account) so that they can contact AGL on your behalf concerning the account.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: change of ownership/change of account name

Switched-on

My house AGL bill is registered under my mother's name. She has since passed away. I would like to change both the AGL electricity and gas bill under my name. I am the house owner and has always been living in this house. It was first registered under my name, then my mother and now requesting it back to my name.

Please advise what I have to do.

 

Thank you.

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Re: change of ownership/change of account name

AGL Moderator

Hi Agl_DeeNg13! 

Welcome to AGL Community!

I'm very sorry to hear that, please Contact Us over the phone so we can update your mother's account and organise a new account for you. 

 

Kind regards, 

 

-Nam-