Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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cannot log into my agl online acc

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I have problem to login to my agl online account.

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14 REPLIES 14
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Re: cannot log into my agl online acc

AGL Moderator

Hi @taa40_

 

Thank you for your post!


I'm sorry to hear about the difficulty you have been having. Unfortunately, a lot of our customers are going through the same thing. The good news is that we have been able to isolate this to the particular browser that is being used - Internet Explorer. Are you able to access your account when using Google Chrome, Firefox or Safari? 


This is just an intermediate solution, and we are working to get this working as it should be as soon as possible. 

 

Thank you for your help, and I look forward to hearing from you.


Cheers, Jordan

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Re: cannot log into my agl online acc

Conductor

Not using IE and still have same issue. This has been going on for a week. Don't understand why it would take so long to sort out this web site and so quick to increase prices of power.

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Re: cannot log into my agl online acc

AGL Moderator

 Hi @enaurore,


Thank you for reaching out to us, and apologies for the delayed response. 

 

We were made aware of this issue late last week, and have been able to implement a fix quite early on. Are you still having ongoing issues with Internet Explorer? If so, could you please supply any screenshots for us to investigate?

 

Kindly, Jordan

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Re: cannot log into my agl online acc

Semiconductor

I tried to access today 24/9/2017 both with Google Chrome and IE and after following all AGL's procedure, no success, even though you said the problem was fixed.

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Re: cannot log into my agl online acc

Retired AGL Moderator

Hi @Selinap

 

Thank you for reaching out to us about this ongoing issue. You should not be experiencing any difficulties when logging into your account and we are here to assist with this right away. 

 

If you could please email your account number, full name and email address to me via private message, we will look into it for you as soon as possible.

 

Thank you for your help and patience.


Sincerely, Dave

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Re: cannot log into my agl online acc

Conductor

First of all,

 

I am not using IE.

 

I am using Chrome.

 

I CANNOT access the protal. I CANNOT PAY my BILL because of it. 

 

Its the same screen over and over again of a dog unplugging the cable.

 

PLEASE READ BEFORE SUGGESTING THAT IT IS THE USER FAULT. 

 

Cheers.

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Re: cannot log into my agl online acc

Conductor

If there are so many people facing the same issue, then it is no longer individual.

 

 

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Re: cannot log into my agl online acc

AGL Moderator

Hi @enaurore, thank you for notifying us of these issues and sincere apologies for the ongoing trouble caused.


I have sent you an email directly to provide further instructions as they relate to your specific account. I will be happy to assist further there. 

 

Sincerely, Jordan

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: cannot log into my agl online acc

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Can not login to my account. Email is not reconized on system.Cant re registor because it says my email is used in login into an account ?