Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

bills but no usage

Switched-on

over the past month, there was an electric and gas bill, which are both over $100 each. No one has been in the house for over 2 months, how did this happen?

1 REPLY 1

Re: bill

AGL Community Manager

Hi @Rosy . If there's no usage, most likely the bulk of the bill would be the supply charge - the charge that applies to the supply of energy to the premises regardless of usage. However, to confirm there's no usage on the account that you're not aware of, you can log in to your My Account and take a look at the breakdown of the bill in detail.

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