Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

billing and credit

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Hi,

 

I have been moved to AGL from Amaysim. Just got your email and checked my account.. Your initial email confirmed a credit of my rollover kWH but there is no mention or an credit in my account. I have approximately about about 370 kWh rolled over. Please advise asap. I am not paying until my rollover kWh have been credited and used up.

 

Thank you.

 

Surush O

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2 REPLIES 2

Re: billing and credit

Switched-on

I have also not received any credit. I had over 673kWh which I was planning on using during the summer period. These are kWh that I have paid for and i expect them to either be used against my next bill or refunded to me.

Re: billing and credit

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Be persistent and you will get a refund. I just got it on Thursday 11th. I also changed my electricity retailer to QuickEnergy. Substantially cheaper than AGL and quick personal service whereas AGL is very poor.

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