Hey Vigano53,
Thanks for getting in touch!
The most common cause for seeing one account and not another is the other account being listed in a different account number and/or name. We'll need to manually link the two accounts, so please reach out to our web chat team here with both account numbers on hand and they'll take care of the rest!
Cheers,
Jayden
If I’ve helped in anyway, please mark my post as SOLVED!
This helps our Community know the answer to common questions.
