To whom it may concern
Sorry to hear something isn't working as it should.
We haven't actually made any changes to the bill format. There was a recent refresh of the eBill summary (which is the email you'll receive when you're sent your bill) but if you click "view bill" you'll see the PDF of your bill, which looks exactly the same as before.
If you have any specific feedback of things that aren't working or that you'd like to change, just let us know. The new format was created in response to customer feedback, so the team is always happy to incorporate more.
I agree entirely !!! have requested a proper bill a no. of times with no result have now refused to pay current bill until I get it . JTH