Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Highlighted

Wrong gas bill (hot water)

Switched-on

Wrong gas bill

Gas bill received 23/07(moved in)- 08/09 (48 days)

First read 8327

End read 10247.98

Units 2120.98

Calculation 2120.98 x10 x1.006329= 21344MJ

 

My hot water gas meter is Itron UltraMaXX HW 2018, 8 digits, 5 numbers (ML) before decimal point and 3 numbers (KL) after, measures in m3 = KL.

 

Hence, there is no reason to multiply it by 10 instead the formula should be 2120.98x 1.006329= 2134.4 MJ

 

Please have this fix and refund me the difference as you have charged me 10x times more.