Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Why an I charged a DR Card Payment Processing Fee when my bill is a credit?

Switched-on

Dear AGL,

 

Why am I charged a DR Card Payment Processing Fee when my account is in credit and no payment is made? This seems to be an unethical fee for no service. Could you please justify why I would be charged for a service not rendered.

 

Regards,

 

JJ

1 REPLY 1
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Re: Why an I charged a DR Card Payment Processing Fee when my bill is a credit?

AGL Moderator

Hi JJMcBryde! 

Welcome to AGL Community! 

A 0.45% fee (GST incl.) may apply if we incur a fee due to your payment method, including if you pay by credit or debit card. If you're seeing this on your current invoice, this fee has been applied because you've made a payment for your previous invoice. If this is not the case, please get in touch with us here and we'll check that for you. 

 

Kind regards, 

 

-Nam-