When does my energy plan expire?

les61
Semiconductor
1 Reply 5036 Views

Where can I find out when my energy plan expires. I have checked AGL Online but cannot find the expiry date. I can find the plan details but no start or expiry date.

4 REPLIES 4
jayden_AGL
AGL Moderator
1 Reply 5033 Views

Hi les61,

 

Welcome to the AGL Community!
 

You can find this information by following the below steps:

 

  1. Log into your AGL MyAccount here
  2. Click 'Manage Account' at the top of the screen
  3. Click 'Rates and Connections' on the left-hand side of the screen
  4. Click 'View' to the right of 'Energy Plans'

Kind regards,

 

Jayden

les61
Semiconductor
1 Reply 5031 Views

This tells me my current plan but does not state an expiry date.

jayden_AGL
AGL Moderator
1 Reply 5030 Views

Hi les61,

 

Apologies for the misunderstanding.

 

If you click 'Message Us' in the bottom-right hand corner of the MyAccount Overview page, our Messaging team will follow up on this and get back to you within 30 minutes or so.

 

Kind regards,

 

Jayden

les61
Semiconductor
0 Replies 5028 Views

Every time I try that the new browser window tells me that the session has expired and to close the window. I tried it about 5 times with no luck.