Accounts and Billing

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When can I see usage on new account, online? I have not received the first account yet...

I have two properties on two separate accounts on my online portal.  Second property is due for its first account - how long before I can see usage online?  Do I need to wait for the first account to be issued?

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Re: When can I see usage on new account, online? I have not received the first account yet...

Hey Anita_N,

 

Welcome to the Community!

 

There could be a few different explanations as to why you're unable to see your data. If you do not have a smart meter at your property, you will not see any data uploaded until your first bill is generated.

 

If you'd like us to look into things further, you can get in touch with our web chat team here!

 

Kind regards,

 

Jayden.