I got the bill today. I think the final bill amount is wrong . Can you tell me the discount on my gas account?
I have been told on the phone that my gas account discount is 33% off.
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Thank you for getting in touch!
You can find more information about your discount plan by logging into your AGL My Account here.
Thank for your reply, but what I want is what’s the discount I already got, not what I will select. Your reply didn’t resolve my problems. Please give me a feedback ASAP. Thanks
Apologies for the misunderstanding.
Your discount applies to your usage charges only which appears on your bill as "General Usage". So when calculating your discount, it's important to deduct your percentage discount off your usage charges only and not the total amount of the bill.
If you'd like us to take a closer look at a particular bill, I encourage you to get in touch with our web chat team here.