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Search for answers relating to your AGL account or your AGL online services.

Webchat

Switched-on

Dear AGL Customer Support,

 

I was advised by Koran in a phone call due to my disability being deaf and issues with the call cutting out what he was saying given that I am in Melbourne and he called me from Adelaide after receiving a direction from the Energy and Water Ombudsman to deal with my complaint of unable to communicate and understand successfully with call agents using headsets( I am fully aware of the reasons why they are used - for Occupational Health and Safety purposes) and the fact that other agents' conversations with other customers encroaching into my phone calls due to their closeness to the agent I am trying to make enquiries with.

 

I have come to the AGL Website and I am still unable  to find the link for webchat advised by agent on Wednesday

1 REPLY 1

Re: Webchat

AGL Moderator

Hi Beejay,


You can chat with our web chat team by following this link and then clicking the yellow 'Chat with us' button.

 

Kind regards,

 

Jayden

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