I'm sorry that you've joined us here under such negative circumstances. I can appreciate where you're coming from here, however I can assure you in absolute confidence that we're not intentionally reducing customers payments. From a business perspective, this would mean we're consciously reducing our revenue which doesn't make sense.
It does sound like something has gone awry with our payment system however! Can I ask if the drop from $140.30 to $136 were the exact figures that you saw to the cent?
If I’ve helped in anyway, please mark my post as SOLVED!
This helps our Community know the answer to common questions.