Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Unusually High Power Usage and Billing

Switched-on

I just received my 1st AGL bill after moving from Power Direct and this month my power usage showed unusually high. My wife and I live in a small studio apartment which has a very small heater, a fridge and a laptop. Our average power usage with that under power direct was 6.37 KwH. Now when we switched to AGL it tells us that our small apartment had an average usage of 21 KwH!? and that our current usage for the month was 1342.499 KwH! as opposed to 560 KwH last month. We haven't added any electronic items to our home. This is a huge spike more than twice the amount. AGL it feels you are just trying to rip us off!