Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Understanding my meter

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I'm currently renting a property in nsw    and have no idea (nor does 5 calls to AGL ) how to understand this meter or what it's all about 

my bills have a peak,off peak, and shoulder charge (I haven't had that since I had solar previously)and when downloading the usage it's all in peak charges hourly and it's an excessive 

Bill

Can any one please help with any understanding of this please 

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2 REPLIES 2
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Re: Understanding my meter

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Good evening Aims1912,

 

To be fair AGL don't read you meter, think of them more as the billing team.

 

I have done a quick google search and found this for you. 

I-credit 400 Electronic Meter

http://www.ausgrid.com.au/~/media/Files/Network/Documents/ES/ES3%20Part%20B.pdf

 

If you scroll down to section 5 I believe this will cover a fair amount of information for you.

 

Good luck reading the meter, it will take a bit to get used too 🙂 

 

But it's a start,

 

Enjoy your evening.

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Re: Understanding my meter

Retired AGL Moderator

Hi @Aims1912

 

Thanks for your post and welcome to the Community. 

 

As posted by @Sparky, AGL is your retailer and your meter data is supplied by the electricity distributor in your area. To be able to clarify how your usage is being recorded, please send me a private message with your account details and I can investigate this further. 

 

Please find the link here for private messaging. 

 

Thanks!