Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Unable to access my account in chrome

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Hi, 

I have been attempting to access my account via google chrome and it keeps coming up with the greyed out image as seen below. I am able to access my account via safari however this is not convenient and I would like a solution on how to access via chrome. This problem has been ongoing for over 6 months, I have cleared my cache and cookies multiple times yet the problem still persists. 

 Screen Shot 2019-06-10 at 11.34.12 am.png

3 REPLIES 3

Re: Unable to access my account in chrome

AGL Moderator

Hi ShaunaJ,


Thank you for bringing this to our attention!

 

We'll need to jump into your account in order to address this. Could you please send me a quick private message with your AGL account number and address when you get the chance?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Unable to access my account in chrome

Switched-on

Hi Jayden,

 

I had private messaged through the requested details on Tuesday 11 June 2019. As of yet I have not heard anything more and am still unable to access my account in Chrome. Can you please provide a timeline for when this will be fixed. 

 

 

Re: Unable to access my account in chrome

AGL Moderator

Hi ShaunaJ,

 

My apologies for the oversight.

 

I'll be in touch with you via private message shortly.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.