Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Unable to access account online

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I have been unable to access my online account now for over a month.

I have read other discussion threads and see that the 'issue' is linked to a 'specific browser'

I have tried using:

Internet Explorer

FireFox

Google

I get the same error message with each and an image of a dog holiding an uplugged lead.

This is not acceptable, when most people access their accounts online.

Can you advise if you have a 'fix' for this.

9 REPLIES 9
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Re: Unable to access account online

AGL Moderator

Hey Rob29,

 

Thank you for getting in touch!


We're sorry to hear that you've been having such persistent issues with your online account. Please send me a private message including your AGL account number and any relevant screenshots of this issue and I'll take a closer look at things.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: Unable to access account online

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I am unable to logon to my account @Agl.com.au. Seems odd, no other issues with any other site. Is there a problem today?

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Re: Unable to access account online

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I am able to logon, I can see the dashboard but it isn't loading. It just gives me the unable to connect page.

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Re: Unable to access account online

AGL Moderator

Hey mandy_franklin,

 

Thanks for your post!

 

There are no errors currently impacting our online service that we're aware of. We'll ask you to attempt to log in again using this link. If you're unsuccessful, please get in touch with our web chat team here who'll be more than happy to have a closer look at your account for you!

 

Kind regards,

 

Jayden 

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: Unable to access account online

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Re: Unable to make payment online

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I have recently downloaded the agl apps but unable to make the necessary payment. It just says that I already have an online account and nothing happens when I clicked on “next”. 

Please advise ASAP as my payment due on 17th September 

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Re: Unable to make payment online

AGL Moderator

Hi Aiki,

 

Thanks for your comment!

 

To confirm, is this happening when you're attempting to log into the app or your My Account through a browser? A screenshot of the error would also be very helpful.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: Unable to access account online

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I con not long my AGL  account

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Re: Unable to access account online

AGL Moderator

Hi,

 

Thank you for contacting us through community.

 

I am sorry to hear that you are having this experience, It sounds like we will need to take a look at this for you.

 

Please send us a private message here so we can have this fixed for you.

 

Thanks,

Kalia