Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Transferring credit between accounts

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So I was informed when I called to arrange my move that my credit would be direct deposited back into my account and there was no other way this would/could happen. Is this true? Or can I have my credit balance transferred to my new account number?

3 REPLIES 3

Re: Transferring credit between accounts

AGL Moderator

Hi christin,

 

Thank you for your post!

 

You can definitely have your credits transferred from your closed account to your new account, and I'm sorry that you've been offered information otherwise. If you'd like us to take care of this for you, please get in touch with our web chat team here.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: Transferring credit between accounts

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Is there a way to do this other than calling? 

Re: Transferring credit between accounts

AGL Moderator

Hi christin,

 

Thanks for your reply. You can use the link above to contact our web chat team which does not require a call.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.