Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Too high Gas bill

Semiconductor

Hi All,

Just wanted to ask if anyone else has faced a similar problem with AGL Gas bill. The gas bill is way too high and they say it is as per previous estimate. Had faced similar problem a year ago and it took them 3 months to resolve it. This time they are again asking me to send the reading and the meter is hard to read as the person who comes to note meter reading himself said that he also does not understand how to read such meter. I think such behaviour is frustrating and this has occurred twice with me. I think if they can't sort out need to move to some other provider. 

5 REPLIES 5
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Re: Too high Gas bill

AGL Moderator

Hi KashyapGandhi,

 

Thanks for being part of the AGL Community!

 

We do appreciate that receiving an estimated read is not ideal, however, if the meter reader can not get access to the meter, they have no choice but to provide us with an estimated read. If you do have access to the meter, you can certainly provide your own reading. Please don't hesitate to contact us if you require further assistance with this.

 

Regards,

Jenna 

 

 

 

 

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Re: Too high Gas bill

Semiconductor

Hi Jenna,

 

Thanks for your revert and if you say that it is based on estimate so how can you estimate such a high usage as if you look into the previous bills was never given such a high estimate. Sometime I think AGL estimate are to fool their customer and make money. I have heard this excuse all the time can't access the meter, but the reality is the work is not properly done as they don't even ask for access.

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Re: Too high Gas bill

AGL Moderator

Hi  KashyapGandhi, 

 

Please be aware that the estimated reads are sent through from your distributor, not your retailer. They will usually base the estimates on the history of the usage or premise. If you can, please don't hesitate to contact us to provide your own meter reads!

 

Kind Regards,

Jenna

 

 

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Re: Too high Gas bill

Semiconductor

Hi Jenna,

 

It is combine duty of distributor and retailer to send their customer correct bill. Rather than just playing blame game they should work together and make smooth journey for their customers. And if you talking about the history we never had a history of such a high usage. As a customer I am highly disappointed by listening that distributor is the one responsible and rather than fixing the issue by working out with them. Very poor customer service. Customer are asked to get work done to get proper up-to-date bills.

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Re: Too high Gas bill

AGL Moderator

Hi KashyapGandhi,

 

I certainly do appreciate your feedback, it is a frustrating situation, I will pass your feedback on! If there are issues getting access to your meter, and you are in the position to provide your own read, please do so for a more accurate bill. If there are no known access issues, please contact us so that it can be investigated further.

 

Kind Regards,

Jenna