Accounts and Billing

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Still waiting on an electricity bill

I contacted customer service last month asking when I will receive an electricity bill, as I have signed up for monthly bills and which was working for me for many months, but I haven’t received one since October 2017.  I was assured by customer service that my bill will be available shortly, but it’s beem 4 weeks and still nothing.  I still receive my gas bills monthly, on time at the first of the month, but I’m very worried about getting a huge electricity bill in the future and being unable to pay it!  I’m very disappointed that I have’t been given a valid reason as to why my bills are so delayed, and very annoyed that nothing is being done about it dispite me contacting my the call centre.  It’s pretty ridiculous! 


Re: Still waiting on an electricity bill

Hey Antzjess,


Thank you for your post!


I'm sorry to hear that you've been impacted so greatly by these billing issues. If you'd like us to follow up on this for you, we'll ask you to get in touch with our web chat team here who'll be happy to help wherever they can.


Kind regards,