Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

Still being billed although I advised AGL staff that I left my unit on 8th March 2018.

Switched-on

I had advised AGL in February 2018 that I will be vacating my unit on 8th May 2018. I was advised that my request was noted and staff at AGL would do the needful, and a "please dont worry and have a good day" 

However I received a bill in April demanding that I need to pay an amount of $80.29 or else legal action will be taken..

I am dismayed at the inefficiency and audacity of this organisation. 

I have already moved to another provider and received a much better deal.

1 REPLY 1

Re: Still being billed although I advised AGL staff that I left my unit on 8th March 2018.

AGL Moderator

Hi 786128msf,

 

Thank you for your post!

 

I'm sorry to hear that you've been left dissatisfied with our billing processes here, and I can't help but feel there has been a break down in communication between AGL and yourself. We'd love it if you could get in touch with a member of our web chat team here so that we can get this resolved for you. Alternatively, you're always very welcome to contact us

 

Kind regards,

 

Jayden

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