Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

Solar feed in tarrif not shown on bill

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Hi I’ve just received my bill for the current quarter & noticed the solar feed in tarrif is ZERO? Why is it? Please assist. Thanks

3 REPLIES 3

Re: Solar feed in tarrif not shown on bill

AGL Moderator

Hi Chai,

 

Welcome to the Community!

 

Can I please confirm if you've checked your solar inverter to ensure that it is turned on and that no warning lights are present?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Solar feed in tarrif not shown on bill

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Jayden

Thanks

I checked and found the inverter isn’t working for the last quarter..

That is why I am missing feed in tarrif credit. 

Many advice you can provide to rectify it, please?

Thanks again.

Regards,

Chai

 

Re: Solar feed in tarrif not shown on bill

AGL Moderator

Hi Chai,

 

It's good to here that you've narrowed down the cause, definitely a step in the right direction!

 

I'd encourage you to first consult any instructions/paperwork for the inverter that you were given when the system was installed. If this fails, a call directly to the installer can help to!

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.