Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

Solar Feed-in Tariff not shown on bill

Newcomer
I have a Solar system installed and am currently on a Set and Forget Savers plan with a 16.3c FIT, but the credits and exported energy are not listed on my bill. Does the bill usually show the FIT credit and exported energy? If so how can i get this rectified?
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7 REPLIES

Re: Solar Feed-in Tariff not shown on bill

AGL Moderator
AGL Moderator

Hi Danielc,

 

Thank you for for reaching out to us. 

 

Our bills do show solar under the credits listing and shows as Feed in tariff. 

If you're not seeing this on the bills, you'd need to check with your solar installers whether they've put through all the relevant paperwork and to ensure your solar meter has been installed. 

 

If you'd like us to have a closer look at your account, please send us your account details via private message and we'd be more than happy to assist. 

 

Kind regards, 

 

Le 

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Re: Solar Feed-in Tariff not shown on bill

Newcomer
Hi THL, I have been in touch with my installer and they have confirmed that the connection information was sent to my previous provider, they have sent through the connection information to the solar connections team with AGL in an effort to try and resolve this problem. I hope this helps lead to a resolution. Regards, Daniel

Re: Solar Feed-in Tariff not shown on bill

AGL Moderator
AGL Moderator

Hi Danielc, 

 

Thanks for the update!

 

Please let us know if you need any further information moving forward. 

 

Regards, 

Le

If I’ve helped in anyway, please mark my post as SOLVED!

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Re: Solar Feed-in Tariff not shown on bill

Newcomer
As an additional followup, It now looks as though my feed in is being correctly monitored and is showing my export to the grid. Unfortunately my consumption is now listed as 0 for every day since the 22nd November, the same day that my solar feed-in started appearing on the My AGL IQ page. This may need to be looked into.

Re: Solar Feed-in Tariff not shown on bill

AGL Moderator

Hi Danielc, 

 

Thanks for keeping us in the loop!

 

There is a good chance that your usage data updated overnight. Could you please confirm if this has changed?

 

Cheers,

 

Jayden

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Re: Solar Feed-in Tariff not shown on bill

Newcomer

I have just checked and the feed in was updated but consumption is still 0.

 

 

Re: Solar Feed-in Tariff not shown on bill

AGL Moderator

Thanks Danielc!

 

Can you please shoot me a private message with your account number and email address so that I'm able to follow up on this for you in more detail?

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.