Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Solar Credit Refund

Switched-on
 
2 REPLIES 2
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Re: Solar Credit Refund

Switched-on

AGL took my solar credit cash after years of accumulating. Compelled a rebate by cheque despite claiming I could opt out. Did the same to a friend. My account is $6000 down. I have no cheque. My account is down and that's stressful. It's lot of money. I had no say or control.. I would have preferred an electronic transfer. Im waiting for my account to be restored. I am convinced this was deliberate. ( By friend is in the same situation). I'm very very dissatisfied.

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Re: Solar Credit Refund

AGL Moderator

Hi apowdermonkey! 

 

Welcome to AGL Community! 

 

Thank you for reaching our regarding this, that is a lot of money and I can certainly understand your concern. 

 

This process is designed to get the credit back to those who do not have regular refunds to ensure they do not forget that it is there, trust me sometimes it happens. 

 

It sounds like you have already chatted with our team to get this fixed up, if you need any further assistance do not hesitate to contact us

 

Thank you 

Ellen