I am an Agl customer and I recently installed solar panels. I contacted Agl in regards to this and I was told that Agl will charge 165 dollars for reconfiguring already installed smart meter, which they mentioned to me that ,it can be done remotely. So why on earth I have to pay this big money for a service which didn't even require a person to visit my premises. Also pls tell me as I enquired with other big and small energy providers about the same and they said they don't charge this kind of "Reconfiguration fees" with their customers.So my dear AGL , is this the way you are treating your customer by ripping off their money, then I understand that it's my mistake I choose AGL as my energy provider.
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To clarify how these fees work, they are known as 'pass through fees'. This means that we arrange for this service to be performed by the metering coordinator who charge AGL for the work. Subsequently, we pass this fee onto our customers.
These specific re-configurations can attract a fee of up to $165. It's important that we quote our customers with the worst case scenario to set realistic expectations in the event that the work does cost this much. Typically speaking, jobs that are completed remotely attract a far lower fee however we can't guarantee this until the work is completed.
Hi, sorry for the late reply, as I was waiting for my quarterly bill. So far there was no fees been charged on my account.So its all good. But will update if they charge me in future.
Same thing happened to me today, received a message 165 dollars will be charged and charges will appear in your bill. I have been AGL for ever. I was wondering if these charges are for being loyal to AGL. There is no charge by Energy Australia, a friend of mine has done same thing.
I am with AGL even other are giving more discount than them. I am seriously thinking of changing my provider now. My loyalty ended today.
Same story. Paid a fortune to get smart meter and solar to be put on only to be told by AGL $165 reconfiguration fee which my solar installer said had never heard of?
this was after a **bleep** up with the registration for the solar because my installer registered with my nickname instead of my real name. So we lost months worth of feed in payments before we realized.
Not happy with AGL to say the least. 😠
I estimate if the fee is $165 we will be out of pocket at least $400.
This is the thanks you get for investing in green energy and trying to reduce your power bills. Thanks AGL.