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Set up automatic solar refunds

Switched-on

I've got solar panels and I've been due a refund each of the last four months.

 

I requested the refunds be paid to my bank account, the first one was refunded, I was told all future ones would be too.

 

The second month, the refund wasn't paid, so I requested it via chat. Still not refunded.

 

The third month, the refund wasn't paid, so I requested it via chat. Still not refunded.

 

It's the forth month now and I am sensing a pattern. What am I doing wrong? How do I get my money refunded to me in an orderly fashion?

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1 REPLY 1

Re: Set up automatic solar refunds

AGL Moderator

Hi Todd,

 

Welcome to the Community!

 

Normally I'd encourage you to get in touch with our web chat team, but it sounds like you've already exhausted that avenue. To ensure we get on top of this, I'll ask you to send me a private message by clicking my handle (jaydeny) with your AGL account details so that I can lend a hand.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

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