Hi @Veronica I'm sorry to hear this. To able to assist you & to provide you an update on Jemena Gas Networks process is for sending in self-reads if you could provide me with your account details and your contact information via a private message. Just an FYI, AGL do not own that process & we're currently working with Jemena Gas Networks on the customer own reads process.
Thanks for yoyr reply. Jemena Gas, said self meter reading information is to be sent yo distributor (AGL). AGL said they do not own ths process... so, who does?