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Search for answers relating to your AGL account or your AGL online services.

Ridiculously large usage numbers in on-line system

Conductor

I've just been into on-line system and looked at usage and I see some ridiculously incorrect figures.  Usage numbers like 84kWh in one day ?  My typical usage is 8 to 10 per day.  The solar data is just as ridiculous - 33kWh export from a 1.7kW system ?  What sort of moron has created this sort of data and problem ?  Do your developers have the faintest clue as to what they are doing ?  If this data is what will be reflected in my bill (due in two days) then I will sue AGL and take them to the ACCC.  Am sick and tired of putting up with the incredible stupidity of AGL staff and systems.  Get it right - and get it right NOW !

1 REPLY 1

Re: Ridiculously large usage numbers in on-line system

AGL Moderator

Hi srb623,

 

Thank you for taking the time to flag this issue and I'm sorry to hear that it has been such a pain point for you.

 

Please send me a private message (by clicking on my user name - jaydeny) with your AGL account number, email address, and screenshots of this error so that we can investigate this further.

 

Kind regards,

 

Jayden

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