Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Remote Energy Meter Read Wrong or perhap meter faulty

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Hi everyone,

 

Issue:

 Energy usage from my "Smart meter" display is far lower than the remote read of AGL since I found from AGL mistake on my bill (wrong calculation). I made an inquiry and email them how and why there is big gap different ? I got few answer back from AGL that " "WE ARE NOT ACCEPT CUSTOMER READ" because this is a SMART METER. The data will be sent to use every 15mins ..

 

Fact :

There are instruction how to read your Smart Meter:

https://www.powercor.com.au/our-services/smart-meters/how-to-read-your-smart-meter/

https://www.agl.com.au/residential/help-and-support/how-to-read-your-meter

 

Evidences:

I took photo and periodly recorded and the evidence clearly showed less usage than remote read. Sent to AGL and Powercor

 

Action :

1/ I emailed Powercor to get them involved to this case since they are AGL suppler. As Powercor suggestion, I need to contact AGL and asked AGL to contact Powercor for further investigation due to at the end, the power bill will be adjust if there is a case of faulty meter.

2/ After awhile, I emailed AGL again for seeking an answer. They replied me again that the meter could not be read by customer and data based on their remote read. I found AGL statement that represent an case that against Australian Consumer Law. 

3/ Powercor keep telling me to contact AGL .

 

Conclusion:

This is a loop investigation, I need a clarificaiton of how the smart meter display is different from the data of remote read. If so, an exist of instruction "How to read your smart meter" is nonsence ! Otherwise, I need to take a further action to logde my complaint to Ombusman if required.

 

Regards,

 

 

1 REPLY 1
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Re: Remote Energy Meter Read Wrong or perhap meter faulty

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Hi 83home

Just a heads up, it took me 3 months to get my account sorted due to no readings once the smart meter was installed and several billing errors.

 

All the best with your issues.