Energy usage from my "Smart meter" display is far lower than the remote read of AGL since I found from AGL mistake on my bill (wrong calculation). I made an inquiry and email them how and why there is big gap different ? I got few answer back from AGL that " "WE ARE NOT ACCEPT CUSTOMER READ" because this is a SMART METER. The data will be sent to use every 15mins ..
There are instruction how to read your Smart Meter:
I took photo and periodly recorded and the evidence clearly showed less usage than remote read. Sent to AGL and Powercor
1/ I emailed Powercor to get them involved to this case since they are AGL suppler. As Powercor suggestion, I need to contact AGL and asked AGL to contact Powercor for further investigation due to at the end, the power bill will be adjust if there is a case of faulty meter.
2/ After awhile, I emailed AGL again for seeking an answer. They replied me again that the meter could not be read by customer and data based on their remote read. I found AGL statement that represent an case that against Australian Consumer Law.
3/ Powercor keep telling me to contact AGL .
This is a loop investigation, I need a clarificaiton of how the smart meter display is different from the data of remote read. If so, an exist of instruction "How to read your smart meter" is nonsence ! Otherwise, I need to take a further action to logde my complaint to Ombusman if required.