Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Register for AGL Energy Online

Switched-on

Having flled out all the requested information and clicked to progress, I get a red error message asking me to privide my date of birth. I cannot find a field where this information might be entered.

 

Where should I be giving my DoB?

3 REPLIES 3
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Re: Register for AGL Energy Online

Alumni

@Marj

 

Hi Marj, 

 

Sorry about this! Could you reply with a screenshot so we can take a look and see what might be causing the issue? You can also send us your details via our AGL Support form and we'll give you a ring to help. 

 

Thanks! 

Lauren 

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If I've helped at all, a Kudos would be appreciated 🙂
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Re: Register for AGL Energy Online

Switched-on

The screen shot would show the information I had filled in: full name, phone number, email, password, password repeated, and captcha text. And above this in red writing "Please provide your date of birth".

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Re: Register for AGL Energy Online

Alumni

Hi @Marj

 

This is what the page should be displaying: 

 

AEO.png

 

If you're not seeing the area to insert your DOB, which should be above the area to put your number, please submit your details via the link in our previous comment and we'll give you a call to help.

 

Thanks,

 

Lauren  

__________________________________________

If I've helped at all, a Kudos would be appreciated 🙂