A chat started today at 18:15 -Jan 4th - Jerome - Via Victorian Energy Compare.
We have an offer of ID AGD75520MR. It was stated by your AGL rep that the "offer code" is different from your AGL offer code, even though it had an AGL header.
This chat was then closed during the time that I ate my dinner - 7 minutes was only allowed, before being cut off! - This is applauding.
If this offer of ID AGD75520MR cannot be honoured, we will be taking this to Victorian Energy Compare or the Ombudsman.
We are not happy.
Thank you for taking the time to provide this feedback.
I'm sorry to hear that you've had such a poor experience with our customer service team! Can I please ask which specific component of this offer was not being fulfilled? Percentage discount, rates, bonus credit etc.
You'll note that I have hidden your previous as this contained quite a bit of personal or sensitive information.
I'll ask you to kindly send me a private message with your AGL account number so that I can follow up on this for you further.