Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Please help me cancel my closing account application

Switched-on
About 20 days ago, I applied to close my account because of moving out. But I change my idea now. So please help me cancel my closing account application.
2 REPLIES 2
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Please DO NOT close my account.

Switched-on

I have been harassed by another energy company, whose name I cannot remember. 

I never signed anything & said that. All communication was by phone & I put what they sent via mail I put in the bin.

I am very happy with AGL & have paid my bill for $202.98 on 14/8/2019.

Can you please assist me in this. I feel taken advantage of & am very upset.

Cathy.

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Re: Please DO NOT close my account.

AGL Moderator

Hi Cathy,

 

Welcome to the AGL Community!

 

I'm sorry to hear that the current state of your energy account has left you feeling this way. Unfortunately this is not something that we're able to assist with through the AGL Community, but our customer service team will be more than happy to help. You can get in touch with them here.

 

Kind regards,

 

Jayden

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