Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

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Pension Concession

Conductor

I received Pension Concession last year. Notified AGL of details October 2019. Had Electricity with AGL since 2000 and Gas with AGL since 2001. Unfortunately as I have separate account numbers AGL systems won’t process Gas concession. 
AGL kindly offered to put up my gas price by 15% summer and winter so I can get concession in winter.

 

Amy other customers with same issue?

3 REPLIES 3
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Re: Pension Concession

AGL Moderator

Hello, thanks for contacting us and for using AGL Community.

 

If you do have an enquiry relating to your account, please contact us and we'd be happy to assist; https://www.agl.com.au/contact-us/social/contact-us

 

If you have an online account, you can also use AGL Messenger via the APP or My Account online.

 

Regards,

Jenna

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Re: Pension Concession

Conductor

Since my message of 12 July I have made progress.

 

Had a WebChat with Resolution Team on Monday who understood the issue.

 

Also had a call from AGL on Monday.

 

My Winter Gas Concession is now in place and I have been given a credit. Incorrect bills have been credited and reissued with the Concession applied.

 

AGL offered to refund the credit amount but I chose to leave it on the account as my next bill is due in 3 weeks.

 

Thanks AGL

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Re: Pension Concession

AGL Community Manager

Hi @UpsetPensionrt . I'm really glad to hear we were able to help you out with that. Please let us know if you need any further assistance.

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